FAQ
Questions, answered simply
The things people most often ask before booking a move with us — from county coverage and Cotswold access to customs on a European move. If yours isn’t here, just ask.
Good to know
Everything you might ask
Which Gloucestershire towns do you cover?
The whole county. Our hubs are Gloucester (GL1–GL4), Cheltenham (GL50–GL53), Stroud (GL5), Cirencester (GL7), Tewkesbury (GL20) and the Forest of Dean, and we also cover Tetbury, Nailsworth, Painswick, Dursley, Coleford and the Cotswold villages in between.
Are you a Gloucestershire firm or a national one?
We’re a county firm — Gloucestershire-based, working our own patch. That means we know the M5 junctions, the Cotswold lanes, the Cheltenham one-way system and the tight historic streets of Cirencester and Tewkesbury before we arrive, rather than sending a crew who’ve never been.
What’s the difference between your home and business moves?
A home move is planned around your completion or key dates, with careful protection for floors and stairs, furniture dismantled and rebuilt, and packing or storage added if you want. A business move is planned around your trading hours — often evenings or weekends — with IT and equipment handled and reconnected, crate hire, and a phased plan to keep downtime short.
Do you do the packing too?
Whichever you prefer. You can pack yourself and we’ll do the move, we can pack the whole home with proper materials and a labelled inventory, or we can pack just the fragile things and leave the rest to you. Unpacking at the other end is an option too.
Can you move a piano or something awkward?
Yes — pianos, big wardrobes, garden pieces and other awkward items are all part of the job. Tell us what you’ve got when you get in touch and we’ll bring the right kit and enough hands to move it safely.
Can you store my things if the dates don’t line up?
Yes. We offer clean, secure self-storage across the county, with a move-and-store option handled in one booking — we pack and load, keep your belongings in store, and deliver them when your new place is ready. It’s one team and one inventory throughout.
How is a quote worked out?
We look at the size of the move, the access at both ends — stairs, parking, narrow lanes, listed-property restrictions — how much packing you want, and anything large or delicate. We’ll often do a short video or in-person survey first, then send a clear written quote. No prices are shown on the site because every move is different.
What are the access realities in the Cotswolds and market towns?
They’re a big part of the plan here. The Cotswold villages come with single-track lanes, listed cottages and tight gateways; Cirencester and Tewkesbury have narrow historic centres; Cheltenham has its Regency terraces and one-way system; and Stroud runs up and down steep valley lanes. We check all of it before the day so the move runs smoothly.
Which European countries do you move to from Gloucestershire?
France, Italy, Spain and Portugal. Each is planned as a route pair from Gloucestershire — out on the M5 to the M4 or M40, round the M25 and across the Channel, then on to the destination region. We keep the customs paperwork straight and run the move as one journey.
How do you handle customs on a European move since Brexit?
A household move to the EU now needs an inventory and the right transit and customs documents. We prepare and file them for you and give honest, plain guidance on what’s needed. Timing at the border depends on the route and the paperwork rather than a fixed schedule, and your written quote sets out what to expect.
Are you insured?
Yes — goods-in-transit and public liability cover come as standard, and we’ll explain what the cover means before you book. For anything high-value or especially fragile we’ll talk through the right level of protection for your particular items.
What if my moving date changes?
Tell us as early as you can and we’ll do our best to move things around. Weekends and the end of the month fill up first, so a bit of notice gives us the most room to help. Anything about deposits or rescheduling sits in the booking terms.
Ready to move
Still have a question?
Ask us directly and we’ll answer honestly — then send a clear, written quote when you’re ready.